Frequently Asked Questions (FAQ)

Your First Visit Video

Running time: 3-1/2 Minutes

Click On A Question To View The Answer

What happens during my first visit?

During your first visit you can expect the following:

  • Arrive at your appointment with your paperwork completed (you can download it from our website - see the paperwork or forms link).
  • You will provide us with your referral for physical therapy if you have one. If you don't have a referral, let us know when you schedule your first visit with us (note - a referral is not always needed).
  • We will copy your insurance card.
  • You will be seen for the initial evaluation by the therapist.
  • The therapist will discuss the following:

    1. Your medical history.
    2. Your current problems/complaints.
    3. Pain intensity, what aggravates and eases the problem.
    4. How this is impacting your daily activities or your functional limitations.
    5. Your goals with physical therapy.
    6. Medications, tests, and procedures related to your health.
  • The therapist will then perform the objective evaluation which may include some of the following:

    1. Palpation - touching around the area of the pain/problem. This is done to check for the presence of tenderness, swelling, soft tissue integrity, tissue temperature, inflammation, etc.
    2. Range of Motion (ROM) - the therapist will move the joint(s) to check for the quality of movement and any restrictions.
    3. Muscle Testing - the therapist may check for strength and the quality of the muscle contraction. Pain and weakness may be noted. Often the muscle strength is graded. This is also part of a neurological screening.
    4. Neurological Screening - the therapist may check to see how the nerves are communicating with the muscles, sensing touch, pain, vibration, or temperature. Reflexes may be assessed as well.
    5. Special Tests - the therapist may perform special tests to confirm/rule out the presence of additional problems.
    6. Posture Assessment - the positions of joints relative to ideal and each other may be assessed.

The therapist will then formulate a list of problems you are having, and how to treat those problems. A plan is subsequently developed with the patient's input. This includes how many times you should see the therapist per week, how many weeks you will need therapy, home programs, patient education, short-term/long-term goals, and what is expected after discharge from therapy. This plan is created with input from you, your therapist, and your doctor.

What do I need to bring with me?

Make sure you bring your BC Care Card Number and your payment information. If your insurance is covering the cost of physical therapy, bring your insurance card. If you are covered by Work Safe BC, bring your claim number and your case manager's contact information. If you are covered by an ICBC, make sure you bring your claim number and adjuster information.

How should I dress?

You should wear loose fitting clothing so you can expose the area that we will be evaluating and treating. For example, if you have a knee problem, it is best to wear shorts. For a shoulder problem, a tank top is a good choice, and for low back problems, wear a loose fitting shirt and pants, again so we can perform a thorough examination.

How long will each treatment last?

Treatment sessions typically last 30 for general physiotherapy and 60 minutes for neurological conditions per visit. It also depends on your physiotherapist assessment.

How many visits will I need?

This is highly variable. You may need one visit or you may need months of care. It depends on your diagnosis, the severity of your impairments, your past medical history, etc. You will be re-evaluated on a monthly basis and when you see your doctor, we will provide you with a progress report with our recommendations.

Why is physical therapy a good choice?

More than half of all the Canadians are suffering from pain. Whether it is a recent episode or chronic, an ABC News/Stanford study revealed that pain is a serious problem. However, many do not even know that physical therapists are well equipped to not only treat pain but also its source.

Physical therapists are experts at treating movement and neuro-musculoskeletal disorders. Pain often accompanies a movement disorder, and physical therapists can help correct the disorder and relieve the pain.

Do I have to be referred by a doctor?

No, physiotherapists can assess and treat without referral by a doctor.

Do you have postgraduate certifications/training in physiotherapy?

Langley City Physio is proud to have Physiotherapist on staff who have obtained and achieved advanced post graduate certifications in Neurology, orthopedics, manual therapy, Dry needling and acupuncture.

What is the fee for treatment?

Work Safe BC: No Charge from patients, 100% covered

ICBC: No Charge from patients, 100% covered

MSP: Please ask our office for more details

MSP for Neurological Conditions: Please ask our reception staff for more details.

All Other Extended Care Service Providers: We provide direct billing to all major extended care service providers. Please ask our reception staff for more details.

Private Pay: Initial Assessment/Treatment: $80

Follow Up Treatment: $69

Neurological Conditions Assessment & Treatment: $130

Is physical therapy painful?

For many patients, one of the primary objectives is pain relief. This is frequently accomplished with hands-on techniques, modalities such as ultrasound, electrical stimulation, and/or heat or cold therapy. Movement often provides pain relief as well. Your physical therapist will provide you with the appropriate exercises not only for pain relief but to recover range of motion, strength, and endurance.

In some cases, physical therapy techniques can be painful. For example, Intramuscular Stimulation (IMS) Acupuncture and recovering knee range of motion after total knee replacement or shoulder range of motion after shoulder surgery may be painful. Your physical therapist will utilize a variety of techniques to help maximize your treatment goals. It is important that you communicate the intensity, frequency, and duration of pain to your therapist. Without this information, it is difficult for the therapist to adjust your treatment plan.

What types of treatments will I receive?

There are number of different treatments available such as manual therapy, laser therapy, Radial Shockwave therapy, Spinal Traction, IMS/Functional Dry Needling, Acupuncture, Vestibular rehab. Your physiotherapist will discuss different treatment options after evaluation of your condition.

Will I get a massage at physical therapy?

Massage may be part of your treatment. Rehabilitation specialists are trained in a variety of techniques that may help with your recovery. Deep tissue techniques may be part of the rehabilitative process. Massage is used for three reasons typically - to facilitate venous return from a swollen area, to relax a tight muscle, or to relieve pain. Contrary to common thought, massage does not increase circulation.

How do I make an appointment?

You can get in touch by phone (778-277-3666) or use the quick and easy online booking page.

What are your hours?

We are open 6 days a week Mon to Friday 8 am to 8 pm and Saturday 8 am to 5:00 pm.

What is your privacy policy?
Our privacy policy can be read here: